After sales service

Specifically for X-Pact® electrics and automation customers, the SMS online service portal offers rapid troubleshooting support. Even during commissioning, SMS sets up a service portal to assist with any hitches. Via this portal, worldwide SMS authorized experts access the plant’s automation system for immediate remote diagnosis and maintenance.

Additionally, SMS provides a wide range of after-sales services:

  • Spare parts service
  • Updates and upgrades
  • Service entry point with 24/7 service hotline
  • Training and consulting
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